About Allenby Gardens Family Practice

Communications

The doctors may be contacted directly during normal surgery hours. However, if they are with a patient when you call the reception staff will take a message and tell you when it is most likely they will return your call. Of course, in an Emergency your call will always be put through as a priority.

Access

Wheelchair access to the surgery is provided.

Test Results

These are only provided at an appointment with your GP to ensure privacy, complete explanation, and follow up.

Reminder System

Our practice uses HotDocs to remind you of upcoming appointment or a preventative health check. This system will send a SMS to your phone. You will need to click on the link if you have a Smartphone and confirm your booking. If you are unable to access the link, ring our receptionist and they will confirm your appointment.

Our practice is strongly committed to preventative care, so your GP may ask your permission for you to be included in our reminder system. This means we will send you an appointment regularly for preventative follow-up appointments that may be appropriate for your health care needs. If you DON’T want to be part in this system, please let the doctor or one of the receptionists know.

Home Visits

Home visits are made at the discretion of the doctor and are restricted to our regular patients who may be seriously ill or those who are mobility impaired.

After Hours

Should you require medical assistance outside our usual hours, care is provided by an approved locum service, National Home Doctor by calling 137425.

In the case of emergencies call an ambulance or go straight to a hospital Emergency Department:

Queen Elizabeth Hospital

28 Woodville Road

Woodville South ph 8222 6000

Royal Adelaide Hospital

Port Road

Adelaide ph 8222 4000

Paitent Feedback

Our practice operates according to the Australia Medical Association Code of Ethics.

From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer. If you feel that improvements can be made, we are keen to hear your suggestions. There is a suggestion box in the waiting room, or you may choose to address your concerns to:

Health and Community Complaints Commissioner (HCSCC)

PO Box 199

Rundle Mall  SA  5000

Ph: 8226 8666 or Toll Free 1800 232 007.

Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Please feel free to request a copy of Allenby Gardens Family Practice Privacy Policy or a detailed copy by the National Privacy Policy available here.